CGV
General Terms and Conditions of Sale (GTCS)
SAS LE REFUGE – Vacation Rentals & Bar-Restaurant
Last updated: May 15, 2025
Purpose
These General Terms and Conditions of Sale (GTCS) define the contractual rights and obligations between SAS LE REFUGE, operating a vacation rental and restaurant business in Porté-Puymorens, and any customer making a reservation or placing an order through the website www.castel-isard.com, or any other communication channel.
Operator's Identity
Company Name: SAS LE REFUGE
Address: 11 Avenue du Puymorens, 66760 Porté-Puymorens, France
Phone: +33 6 24 49 61 46
Email: refuge@castel-isard.com
SIRET: 912 599 537 00012
VAT Number: FR07912599537
RCS: Perpignan
Publication Manager: Valérie Marti
Vacation Rentals
3.1 Reservation
A reservation becomes effective after a deposit of 30% of the total amount of the stay is paid. The balance is due no later than 7 days before the arrival date.
3.2 Cancellation and Modification Conditions
Up to 7 days before arrival: Free cancellation or modification with full refund of the deposit.
Less than 7 days before arrival: No refund will be issued.
In case of no-show, the full reservation amount is due. We recommend subscribing to cancellation insurance.
3.3 Arrival and Departure
Arrival: From 4:00 PM
Departure: By 11:00 AM
Any unauthorized late departure may result in additional charges.
3.4 Security Deposit
A security deposit of €350 is required upon arrival in the form of a bank imprint. It will be released within 7 days after the check-out inspection, subject to any repair fees (can be released after inspection upon request).
3.5 Usage
The accommodations are exclusively reserved for tourism purposes.
It is strictly prohibited to:
Organize unauthorized parties or gatherings,
Exceed the maximum capacity as per the reservation,
Smoke inside the buildings, including open windows, bathrooms, and common areas.
Out of respect for the tranquility of the premises, quiet hours are requested from 10:00 PM to 7:00 AM, and no excessive noise is allowed between 12:00 PM and 2:00 PM.
Any breach of these rules may lead to the termination of the stay without refund.
3.6 Sauna Usage
Access to the sauna is available by mandatory reservation.
Resident guests: Reservation by email, phone, or directly at the reception.
Non-resident guests: Reservation exclusively through the online link available on our website.
Access is subject to predefined time slots. A specific usage policy is displayed on-site and must be followed (session time, hygiene, minimum age, medical contraindications, etc.).
The establishment reserves the right to deny access in case of non-compliance with the rules.
Bar-Restaurant
4.1 Reservations
Table reservations can be made by phone, email, or on-site.
Reservations are recommended during high season. Tables are held for up to 15 minutes after the scheduled time.
4.2 Takeaway
No takeaway service is offered.
4.3 Allergies and Special Diets
Guests must inform us of any allergies or special dietary needs when placing an order.
The establishment disclaims any responsibility in case of missing information regarding allergies.
Pricing and Payment Terms
Prices are quoted in euros, inclusive of taxes (TTC).
Accepted payment methods:
Credit card
Cash
Bank cheque
Paper and electronic holiday vouchers
Prices may vary depending on the season, length of stay, or promotional offers.
Liability
SAS LE REFUGE disclaims any liability in case of loss, theft, or damage to personal belongings of guests, both in the accommodations and in the restaurant establishment.
Personal Data
The collected data is used solely for the management of reservations and customer relations.
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, and delete your data, which can be exercised by writing to: refuge@castel-isard.com
Applicable Law and Disputes
These GTCS are governed by French law.
In case of a dispute, an amicable solution will be sought.
If no agreement is reached, the competent court will be the one in the jurisdiction of Perpignan, unless otherwise provided by law.
Acceptance
Any reservation or order implies full acceptance of these General Terms and Conditions of Sale.
RGPD
General Data Protection Regulation (GDPR)
1. Introduction
This privacy policy describes how SAS LE REFUGE, as the data controller, collects, uses, and protects the personal data of users of the website www.castel-isard.com and clients using its vacation rental and bar-restaurant services.
As a responsible company, we respect and protect the privacy of our users. We are committed to processing personal data in accordance with the requirements of the General Data Protection Regulation (GDPR) of the European Union.
2. Data Controller
Company Name: SAS LE REFUGE
Address: 11 Avenue du Puymorens, 66760 Porté-Puymorens, France
Phone: +33 6 24 49 61 46
Email: refuge@castel-isard.com
The data controller is Valérie Marti, responsible for publication and data management.
3. Data Collected
We only collect personal data necessary for managing your bookings and delivering our services. The types of data we may collect include, but are not limited to:
Identifiers: name, surname, email address, phone number, postal address
Payment Data: credit card details, bank check, etc. (processed by secure payment providers)
Booking Data: dates of stay, number of people, specific preferences, special requests
Communication Data: emails, phone calls, or messages via the website
Browsing Data: cookies, IP, and other information related to your use of our website
4. Purpose of Data Collection
The personal data we collect is used for the following purposes:
Booking Management: processing and confirming vacation rental and restaurant bookings
Customer Communication: responding to inquiries, confirming booking details, or sending information about your stay
Payment Processing: secure online payment processing
Service Improvement: analyzing user behavior to enhance the customer experience
Sending Newsletters or Promotional Offers (based on prior consent)
5. Legal Basis for Processing
We process your personal data based on the following grounds:
Contract Performance: Managing your bookings and providing the requested services (vacation rental and restaurant)
Consent: When sending marketing communications, newsletters, or for certain sensitive data such as food allergies
Legal Obligation: Compliance with legal requirements for the retention of fiscal and commercial data
Legitimate Interest: Ensuring the security of our services and preventing fraud
6. Data Sharing
Your personal data will only be shared with the following third parties, solely for the execution of services:
Payment Providers: To securely process your payments
Hosting Service Providers: In case of booking through third-party platforms
Legal and Tax Authorities: As required by law (e.g., for tax audits)
7. Data Retention Period
We retain your personal data only for the time necessary to fulfill the purposes for which it was collected, or as long as required by law. For example:
Booking Data: for the duration of your stay and up to 3 years after the end of the contractual relationship, unless an early deletion request is made
Fiscal and Accounting Data: 10 years, in accordance with legal obligations
Marketing Data: until you withdraw your consent
8. Data Security
We take physical, electronic, and administrative security measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
9. User Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of Access: You have the right to know what data we collect about you.
Right to Rectification: You can correct or update your personal information.
Right to Erasure: You can request the deletion of your data under certain conditions (e.g., if it is no longer needed).
Right to Portability: You have the right to receive your data in a structured format and transfer it to another data controller.
Right to Object: You can object to the processing of your data for legitimate reasons, including for marketing purposes.
Right to Restriction of Processing: You can request the restriction of your data processing in certain circumstances (e.g., when disputing the accuracy of the data).
To exercise these rights, please contact us at refuge@castel-isard.com or +33 6 24 49 61 46.
10. Cookies
The website www.castel-isard.com uses cookies to improve your browsing experience. These cookies allow us to analyze the usage of our website, personalize your experience, and provide tailored content. You can configure your browser to accept or decline cookies, or to be notified of their use.
11. Changes to Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and will take effect immediately. We encourage you to review this page regularly for updates.
12. Contact
If you have any questions regarding our privacy policy or wish to exercise your rights, please contact us at:
Email: refuge@castel-isard.com
Phone: +33 6 24 49 61 46
Address: 11 Avenue du Puymorens, 66760 Porté-Puymorens, France
Cookies
The website www.castel-isard.com does not use cookies for collecting personal data or tracking browsing activity. We do not collect any information through cookies, and no data regarding your browsing is stored for this purpose.
However, we recommend that you check your browser settings to ensure that no unwanted cookies are used by other websites. You can configure your browser to accept or reject cookies according to your preferences.
Legal Notice
Legal Notice
In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004, for Confidence in the Digital Economy (LCEN), the following identifies the various stakeholders involved in the creation and monitoring of this website.
1. Website Publisher
Company Name: SAS LE REFUGE
Legal Entity: SAS
Registered Office: 11 Avenue du Puymorens, 66760 Porté-Puymorens, France
Phone: +33 6 24 49 61 46
Email: refuge@castel-isard.com
SIRET Number: 912 599 537 00012
VAT Number: FR07912599537
RCS: Perpignan
Publication Responsible: Valérie Marti
Responsible Status: President
2. Activities
Restaurant: Traditional restaurant, located in Porté-Puymorens.
Tourist Accommodation: Rated accommodation, registered with the town hall under the number [declaration number, if applicable].
3. Website Hosting
Host: OVH SAS
Registered Office: 2 rue Kellermann – 59100 Roubaix – France
Share Capital: €10,000,000
Contact Webmaster: Isabelle MARTIN
Email: contact@abricode.fr
Website: https://manava.abricode.fr
4. Intellectual Property
All elements on this website (texts, images, graphics, logos, icons, etc.) are protected by the Intellectual Property Code and are the exclusive property of SAS LE REFUGE, unless otherwise stated.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the website, by any means or process, is prohibited unless prior written authorization is given.
5. Personal Data
The information collected through contact or reservation forms is exclusively intended for SAS LE REFUGE, for the purpose of managing requests and bookings. This data is never shared with third parties.
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, delete, and object to the personal data concerning you, by sending a request to:
refuge@castel-isard.com
6. Applicable Law and Competent Jurisdiction
These legal notices are governed by French law. In case of a dispute, and failing an amicable resolution, the French courts will have sole jurisdiction.
Webmaster
Isabelle MARTIN contact : contact@abricode.fr
https:/manava.abricode.fr
Hébergement
Ce site est hébergé chez OVH SAS au capital de 10 000 000 €
Siège social : 2 rue Kellermann – 59100 Roubaix – France.